Community Guidelines and Content Moderation Policy

Shuppi Community Guidelines and Content Moderation Policy

Last Updated: July 19, 2025

At Shuppi, we are committed to building and sustaining a safe, inclusive, and trustworthy digital marketplace that empowers creators and connects them with a global audience. These Community Guidelines and Content Moderation Policies are designed to maintain the integrity of the platform, protect users, and promote ethical collaboration between Sellers, Buyers, Affiliates, and Partners.
While digital products, affiliate-driven sales, and cross-border commerce can present complex and evolving situations, our goal is to ensure that Shuppi remains a welcoming, creative, and compliant space for all users. These guidelines apply to all activities on the platform, including product listings, user-generated content, profile information, affiliate communications, and external promotions connected to Shuppi.

Introduction

This Community Guidelines and Content Moderation Policy (“Policy”) sets forth the standards for behavior and content that apply across the Shuppi digital marketplace and community. It is designed to promote trust, creativity, fairness, and compliance within our global ecosystem of Sellers, Buyers, Affiliates, and Partners.
This Policy applies to all participants on the Shuppi platform, including but not limited to:

Sellers who list and distribute digital products,
Affiliates and Growth/Founding Partners who promote Shuppi and its products,
Buyers who engage with and purchase digital goods,
Community members participating in forums, affiliate channels, or promotional spaces,
And third-party service providers and collaborators operating in connection with Shuppi.

This Policy is incorporated by reference into our Terms of Service, [Affiliate Program Agreement], [Seller Terms], and any other agreement governing your relationship with Shuppi Inc.
Note: We may, in our sole discretion, consider conduct that occurs off-platform (such as on social media, private messages, or through external affiliate marketing) if it materially affects trust, safety, legal compliance, or the integrity of the Shuppi community.

Types of Content Governed by This Policy

This Policy covers two primary categories of content:

1. Platform Content

This includes any content created, commissioned, or distributed by Shuppi Inc. directly, such as:

Product listing templates
Affiliate marketing materials
Educational or onboarding resources
System-generated notifications and email content

Shuppi maintains internal editorial and compliance processes to ensure that Platform Content is clear, legal, and reflective of our brand and business practices.

2. Community Content

This includes any content generated by users in connection with their use of the Shuppi platform, including but not limited to:

Product listings, titles, and descriptions
Digital files uploaded for sale
Affiliate referral content and promotional posts
Community forum discussions, reviews, or public profiles
Messages or interactions through Shuppi-integrated tools

Shuppi does not pre-screen all Community Content but retains the right to moderate**, remove,** or restrict access to any content that violates this Policy or other applicable terms.

Community & Content Moderation Guidelines

At Shuppi, we are committed to fostering a safe, inclusive, and creative ecosystem for Sellers, Buyers, Affiliates, and Partners across the globe. These Community Guidelines serve to define acceptable conduct and content across the platform and all promotional channels connected to the Shuppi brand.
Because digital marketplaces and affiliate networks are inherently diverse in both expression and business activity, we strive to balance freedom of expression with user safety, legal compliance, and quality assurance. Not all content may align with your personal tastes or business preferences—but certain behaviors and content will not be tolerated.
Violations of this Policy may result in consequences such as content removal, suspension of account privileges, termination of affiliate relationships, restriction from the platform, or other enforcement actions** **as outlined in our Terms of Service and platform agreements.

1. Hate Speech, Harassment, and Discrimination

We do not tolerate any speech or conduct that promotes or incites hate, discrimination, violence, or targeted harassment, whether in product listings, promotional content, support messages, affiliate materials, community forums, or private messages.
Examples of prohibited conduct include:

Hate speech or discriminatory content targeting individuals or groups based on race, ethnicity, nationality, gender, sexual orientation, religion, disability, age, or any protected category
Threats of violence, encouragement of self-harm, suicide, or illegal acts
Cyberbullying, doxxing, stalking, or coordinated harassment campaigns
Product listings that contain offensive slurs, hate symbols, or extremist messages
Use of Shuppi’s affiliate or messaging tools to harass or intimidate others

2. Nudity and Sexually Explicit Content

Shuppi is not a platform for adult content or NSFW materials.
Prohibited content includes:

Nudity or partial nudity in product previews or promotional material
Sexually explicit language, imagery, or product listings
Suggestive or fetish content with no educational, artistic, or permitted commercial context

If you intend to distribute adult educational content or therapeutic resources (e.g., sexual health guides), such listings must be clearly labeled, non-explicit in visual previews, and may be reviewed for compliance.

3. Misinformation and Harmful Claims

We prohibit content or product listings that:

Promote false claims that may endanger health, safety, or financial well-being
Include deceptive product descriptions that mislead buyers
Spread disinformation about laws, medical practices, or other regulated topics
Misrepresent product functionality or origin

Examples include:

“Cure-all” guides or unverified wellness content
False licensing or unauthorized resale of proprietary content
Affiliate promotions making exaggerated or unlawful earning claims

4. Spam, Misuse of Promotional Tools, and Unsolicited Messaging

Our affiliate program and marketing tools are designed to build trust and genuine engagement—not to enable spam or abuse.
Prohibited actions include:

Sending mass unsolicited promotional emails (“spam”) with affiliate links
Promoting fake deals, discounts, or misleading incentives
Manipulating algorithms or user behavior through bot activity, fake clicks, or fabricated reviews
Posting affiliate links in spaces where they are not contextually appropriate
Misusing the Shuppi name, branding, or domain to create impersonating pages or misleading content

5. Privacy Violations and Personal Data Abuse

Shuppi values the privacy of its users. You must not collect, use, or share another user's personal information without their clear consent.
Examples of violations include:

Sharing private messages, emails, or purchase history without consent
Collecting user data through deceptive product downloads
Including tracking scripts or hidden identifiers in product files
Doxxing or revealing someone's real identity or location

6. Intellectual Property Infringement and Misrepresentation

We are committed to protecting intellectual property rights across our marketplace.
You may not:

Sell or distribute copyrighted material without permission
Use trademarks, logos, or brand names you don’t own or license
Impersonate another seller, affiliate, or company
Use AI-generated or third-party content without the right to do so
Upload “repackaged” versions of products from other platforms

Please consult our DMCA & IP Policy for more on how to report or respond to IP claims.

7. Other Offensive or Disruptive Content

Content that undermines trust, degrades user experience, or interferes with Shuppi’s operations may be subject to moderation even if not explicitly banned elsewhere.
This includes:

Products or communications that promote scams, pyramid schemes, or predatory financial practices
Abusive feedback, inflammatory public reviews, or fake testimonials
Off-topic or irrelevant content in seller forums, reviews, or help spaces
Use of language or imagery that is excessively vulgar or disruptive to platform decorum

Healthy disagreement and diverse perspectives are welcome, but participants must always remain civil, respectful, and commercially constructive.

Enforcement & Policy Updates

At Shuppi, our mission is to provide a vibrant, trustworthy, and inclusive platform where creators, marketers, and consumers can thrive. To uphold this goal, we maintain a set of evolving community standards and content policies that are informed by feedback from users, legal and regulatory requirements, and the dynamic nature of digital marketplaces.
We rely on the participation of our community—Sellers, Affiliates, Buyers, and Partners—to maintain the integrity of the platform. We appreciate the trust you place in us to make enforcement decisions that reflect our values, protect our users, and ensure Shuppi remains a safe and empowering environment for digital commerce.

Policy Enforcement

If Shuppi determines that any Community Content or user behavior violates this Policy, we may take one or more of the following enforcement actions, at our sole discretion and with or without prior notice:

Removal or modification of product listings, user profiles, promotional materials, or affiliate content
Disabling of download access to digital products that violate platform rules or third-party rights
Suspension or termination of user accounts, affiliate privileges, or seller storefronts
Withholding or forfeiture of commissions earned through policy-violating activities
Disqualification from promotional campaigns, partner programs, or referral bonuses
Legal escalation in the case of criminal, fraudulent, or rights-infringing conduct

Repeated or egregious violations—especially those involving fraud, harassment, intellectual property theft, or misuse of financial tools—may result in permanent removal from the Shuppi platform, including bans on re-registration or re-entry under alternate names, accounts, or business entities.

Due Process and Appeals

If your account is subject to moderation or enforcement:

You will receive a notice via email explaining the nature of the violation and the action taken (when feasible).
You may submit an appeal by contacting our moderation team at support@shuppi.com with relevant context or evidence.
Appeals are typically reviewed within 7–10 business days, and reinstatements may be granted where appropriate.

Shuppi reserves the right to suspend appeals in cases of abuse, bad faith, or spammy counterclaims.

Policy Evolution

This Policy may be updated from time to time in response to:

Changes in laws, payment provider policies (e.g., Stripe), or tax obligations
Shifting platform dynamics or technology developments
Emerging user behaviors, marketplace risks, or business priorities
Feedback from the Shuppi community and partner network

We recommend checking this Policy regularly to stay informed about your responsibilities and rights as a participant in the Shuppi ecosystem. By continuing to use the platform, you agree to the most current version of this Policy.
For questions or concerns, contact us at: support@shuppi.com

Contact Us

We encourage all members of the Shuppi community—including Sellers, Buyers, Affiliates, and Partners—to help uphold the values and rules outlined in this Policy. If you encounter content or behavior that violates these standards, or if you believe you’ve been subject to a moderation error, we provide the following channels for reporting and appeals:

Report a Violation

If you believe that a product listing, affiliate promotion, user profile, or other behavior on the Shuppi platform violates these Community Guidelines, you may report it by emailing us at: support@shuppi.com
Please include:

A link to the specific content in question
A brief description of the violation
Any supporting evidence (screenshots, timestamps, etc.)

All reports are reviewed by our moderation team. While we cannot guarantee a personal reply, we take all reports seriously and will take appropriate action in line with our policies.

Appeal a Violation

If your content, account, or privileges were moderated or restricted and you believe this was done in error, you may request a formal review by submitting an appeal to: support@shuppi.com
Please include:

Your account email and username
A summary of the enforcement action taken
A clear explanation of why you believe the action should be reversed
Any supporting evidence or context

Our team will review all eligible appeals in good faith and respond within 7–10 business days, though processing times may vary depending on volume and complexity.

Appeal a Referral or Commission Violation

If you believe that a restriction or penalty related to affiliate links, referral codes, or commission earnings was issued in error, please contact our Partner Support team directly at: support@shuppi.com
Be sure to include your affiliate or partner ID and a description of the disputed action.

Final Note on Discretion

Shuppi reserves sole discretion in determining whether content or conduct violates this Policy. Submission of a report or appeal does not guarantee a reversal of action or personalized correspondence. Enforcement actions are taken to protect platform integrity and user safety.
If you have general questions about the Community Guidelines or need assistance unrelated to violations or appeals, please reach us at: support@shuppi.com